bcbaji Privacy Policy

bcbaji is a trusted online gaming platform in Bangladesh. We take the privacy of our users seriously. This privacy policy explains what types of personal information bcbaji collects, how that information is used, with whom it may be shared, and how you can maintain control over your information.

By registering, logging in, or using any service on the bcbaji platform, you are considered to have voluntarily agreed to this privacy policy. This policy is an integral part of our terms and conditions.

Our platform is strictly for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

2.1 Registration and Account Information

When you create an account or log in to bcbaji, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or other government-issued identification details (for identity verification)
• Password (stored in encrypted form)

2.2 Financial Transaction Information

To process deposits and withdrawals, we use the following information:

• bKash, Nagad, or Rocket mobile banking account numbers
• Transaction amount and time
• Transaction reference number

Note: We never store your full payment PIN or password.

2.3 Automatically Collected Information

When you use our platform, we may automatically collect the following technical information:

• IP address and device type
• Browser type and operating system
• Your activity on the platform and session logs
• Information obtained from cookies and similar tracking technologies
• Gaming history and betting records

bcbaji uses your personal information only for the legitimate purposes listed below:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To complete the Know-Your-Customer (KYC) process to prevent fraud and illegal activity.
• Financial Transactions: To properly handle deposits, withdrawals, and bonus payments.
• Customer Support: To provide 24/7 assistance in resolving your questions and issues.
• Technical Improvement: To improve platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify risks of excessive gaming and provide timely support.
• Communication: To send important updates, transaction confirmations, and relevant promotional information.

bcbaji does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who assist in operating our platform — such as payment processing, technology infrastructure, and customer support. These partners receive only the information necessary for their designated tasks and are contractually bound to uphold our privacy standards.

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4.2 Legal Obligations

If a competent court, government authority, or law enforcement agency requests information through a lawful order, bcbaji may provide that information to comply with its legal obligations.

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4.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities for the purpose of detecting and preventing fraud, money laundering, or other illegal activity.

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4.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. You will be notified in advance in such cases.

bcbaji uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help improve platform functionality and your experience.

The types of cookies we use:

• Essential Cookies: For maintaining login sessions and core platform functionality.
• Performance Cookies: To analyze user behavior and improve platform speed and performance.
• Functionality Cookies: To remember your preferences and settings.

You can disable cookies in your browser settings, but this may limit some platform services.

bcbaji has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Your information is stored in secure data centers.
• Access Control: Only authorized staff can access your information when necessary.
• Regular Security Reviews: Our system security is regularly tested and updated.
• Password Hashing: Your password is never stored directly; only its encrypted form is kept.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.

However, transmitting information over the internet is not entirely risk-free. We strive to ensure maximum protection, but a 100% security guarantee is not possible.

bcbaji retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory requirements.
• Transaction Records: Financial transaction records are retained for a specific period in accordance with applicable law.
• Dispute Resolution: Relevant information is retained until any dispute or legal claim is resolved.

Once the need to retain information has ended, we delete or anonymize it through secure methods.

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request to view the information we hold about you at any time.

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8.2 Right to Correct Information

If your information is incorrect or incomplete, you may request that it be corrected.

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8.3 Request to Delete Information

In certain circumstances you may request deletion of your personal information, though complete deletion may not always be possible where legal obligations apply.

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8.4 Opting Out of Marketing Communications

You may contact us at any time to stop receiving promotional messages. Essential messages related to transactions will continue to be sent.

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8.5 Right to Close Your Account

You may request account closure at any time by contacting us via 24/7 live chat or email.

The bcbaji platform is strictly for individuals aged 21 or older. We take the following steps:

• Age is verified at the time of registration.
• We do not knowingly collect or process information from any person under the age of 21.
• If a minor accidentally registers, their information is immediately deleted and their account is suspended.
• If a parent or guardian believes their minor child has created an account, please contact us immediately.

bcbaji may update this privacy policy from time to time. If any significant changes are made, we will:

• Display a notice on the platform.
• Update the "Last Updated" date at the top of the policy.
• Notify registered email addresses where necessary.

Continued use of the platform after changes have been made will be considered acceptance of the new policy. We therefore recommend checking this page regularly.

For any questions, comments, or concerns about your personal information or this privacy policy, please contact us:

• 24/7 Live Chat: Log in to the platform and speak with us directly.
• Email: [email protected]

Our privacy team will review your request and respond as promptly as possible.